The Tacloban LBC office currently has no Internet connection, and is unable to process and release money transfers.
However, this does not stop other branches from accepting money transfers to that area.
They after quite happy to refund the money transferred, on being told that the Tacloban area office is unable to fulfill the transaction.
BUT, they just refused to refund the transaction fee. Even though they are unable to provide the service, they still want to get aid for it !!
That is a black mark against LBC.
Everyone else is trying to help those with problems in that disaster area, but LBC are happy to keep making money out of anyone.
Is it all of LBC ? or is it just the Padre Faura branch in Ermita ?
Cebuana was our next choice of transfer. They charge the same 220php as LBC, for a 5,000php remittance. And they WERE able to fulfill the service in Tacloban, with the money having been collected safely.
But using LBC first, means we paid 440php for this remittance.